Policies & FAQ

Shipping and Processing Time

I always try to get orders shipped as soon a possible, but as a one person business it may take 1-3 days before shipping. Please be patient and thank you for choosing my business. 

I offer free shipping on all orders in the U.S. They will be shipped first class USPS with tracking, which takes 3-5 business days to arrive.

International order shipping costs and time will vary depending on location. I am not responsible for any import or vat taxes your country may change. Please make sure you know what is required to receive a package in your county  

I am not liable for items lost or stolen in the mail. However, I will do everything I can to help track down a lost item. I do buy insurance on orders over $200, if you would like insurance on an order less than that please just add a note at time of purchase and I will take care of it.

Return Policy

I want you to absolutely love your jewelry. If you have any problems, please contact me at thlaylidesigns@gmail.com . Returns and refunds are at the sole discretion of Thlayli Designs. 

FAQs

Any question or request please email me at thlaylidesigns@gmail.com or message me on Instagram, Tiktok or Facebook and I will get back to you as soon as I can.

Q: Do I do customs pieces?   

A: No, not at this time. Right now I have enough to do just to make items for shop updates. I am hoping in the future I will be able to offer a limited number of customs. Follow me on Instagram for updates.

Q: Can I remake one of my designs?  

A: After I release a collection I may have time to remake a few of the designs before starting my next collection. If the piece has a stone I might not have a similar stone. But please email or message me and we can work it out.

Q:  The ring is not my size, can you make another one?

A: Same as above. In between collections I should have time, please just reach out.

Q: How can I find my ring size?

Most jewelry stores can measure your finger. Or I would be happy to send you a ring sizer.