Shipping and Processing Time
I always try to get orders shipped as soon a possible, but as a one person business it may take a 1-3 days before shipping. Please be patient and thank you for choose my business.
I offer free shipping on all orders in the US. They will be shipped first class USPS with tracking, which takes 3-5 business days to arrive.
International order shipping costs and time will vary depending on location. I am not responsible for any import or vat taxes you country may change. Please make sure you know what is required to receive a package in your county
I am not liable for items lost or stolen in the mail. However, I will do everything I can to help track down a lost item. I do buy insurance on orders over $200, if you would like insurance on an order less then that please just add a note and time or purchase and I will take care of it.
I want you to absolutely love your jewelry. It you have any problems, please contact me at firstname.lastname@example.org. Returns and refunds are at the sole discretion of Thlayli Designs.
Any question or request please email me at email@example.com or message me on Instagram, Tiktok or Facebook and I will get back to you as soon as I can.
Q: Do I do customs pieces?
A: No, not at this time. Right now I have enough to do just to make items for shop updates. I am hopping in the future I will be able to offer and limited number of customs. Follow me on Instagram for updates.
Q: Can I Remake One of my Designs?
A: After I release a collection I may have time to remake a few of the designs before starting my next collection. If the piece has a stone i might not have a similar stone. But please email or message me and we can work it out.
Q: The ring is not my Size, can you make another one?
A: Same as above, in between collection I should have time, please just reach out.
Q: How can I find my ring size? Most jewelry stores can measure you finger. Or is would be happy to send you a ring sizer.